GOT QUESTIONS? WE'VE GOT THE ANSWERS

What distinguishes PAWSAN from other complementary feeds?

We work exclusively with natural, high-quality raw materials applied on a scientifically sound basis—without fillers, hidden binding agents, or artificial additives. Our formulations are based directly on studies and are developed, manufactured, and independently lab-tested in Germany.

Where are your products manufactured?

Our products are developed and manufactured exclusively in Germany – in accordance with the strictest quality standards.

How can I be sure that the quality is right?

Our products are manufactured in Germany according to the strictest quality standards and are regularly tested by accredited laboratories. We work exclusively with natural ingredients—without unnecessary fillers, preservatives, or synthetic additives.

Are PAWSAN products safe for my dog?

Yes, all PAWSAN products are developed with veterinary expertise and made exclusively from natural ingredients. Our production batches are regularly tested for purity and quality by independent laboratories (bilacon). Many thousands of dog owners already trust PAWSAN.

Are your products tested in the laboratory?

Yes. All our products are regularly tested by independent, certified laboratories for purity, safety, and efficacy.

What raw materials do you use?

We select only the purest, highest-quality botanical ingredients and nutrient sources available on the market—scientifically backed and free from cheap fillers or binding agents. Selecting the purest raw materials is crucial for tolerability and quality, which is why we consciously accept higher procurement costs.

Can I administer PAWSAN products alongside medications?

Our natural supplements can be used without issue for healthy dogs. If your dog is already taking medication or has health issues, we recommend briefly consulting your veterinarian. Many veterinarians already actively recommend PAWSAN.

Are your products safe for dogs with sensitive stomachs?

Yes. We avoid artificial additives, flavor enhancers, grains, processing aids, and unnecessary fillers. The careful selection of our raw materials and transparent processing ensure that neither unwanted residues nor contaminants are present in our product. The high purity of our raw materials supports excellent tolerability – even for sensitive dogs.

How long does it take before I notice the first improvements?

Our customers' experiences show that the first positive changes can often become visible after just 1-2 weeks. For optimal results, we recommend long-term use over at least 4-6 weeks, as the natural active ingredients, even if they are in high doses, need time to develop their full effect.

Should I phase it in gradually?

Yes—especially for sensitive dogs, we recommend a gentle introductory phase lasting a few days. It is best to start with half the recommended daily amount and switch to the full amount after 5–7 days. For particularly sensitive dogs, the daily dose can be split into two portions to allow the body to adjust very gently.

Can I administer PAWSAN products alongside medications?

Unlike many medications that carry potential side effects, our products are natural feed supplements that are highly tolerable and have virtually no known side effects or interactions. Each tablet contains a scientifically balanced amount of active ingredients to support your dog on a daily, long-term basis. However, since every dog reacts differently—and some animals may be taking other medications or have pre-existing conditions—we generally recommend a quick consultation with your veterinarian. Many veterinarians already actively recommend PAWSAN, but when in doubt, a veterinary consultation is always the safest approach.

Can multiple PAWSAN products be given at the same time?

Yes, our supplements are designed to be easily combined with one another. Many of our customers use several products simultaneously to provide holistic support for their dogs. We would be happy to advise you personally on the best combination.

For which dogs are the products suitable?

PAWSAN is generally suitable for dogs of all breeds and ages (from approx. 6 months). The dosage depends on your dog's weight. You can find the exact recommendations on both the label and the respective product page.

What is the right dosage for my dog?

The dosage depends on your dog's weight. You can find the exact recommendations on both the label and the respective product page.

How does the PAWSAN subscription work?

With our subscription, you receive your chosen products automatically at your selected interval—with a 20% discount and free shipping. The subscription is flexibly adjustable at any time and can be cancelled without a minimum term.

Can I change my subscription at any time?

Yes, at any time. You can add or remove products, change intervals, or pause your subscription. Our team is happy to assist you with any adjustments.

What if my dog doesn't tolerate the products?

If your dog doesn't tolerate a product or you aren't satisfied, we offer a 30-day money-back guarantee. You will receive a full refund of the purchase price. No ifs, ands, or buts.

How quickly will I receive my order?

Orders are shipped within 1–2 business days. Your package typically arrives within 1–3 business days. You will receive tracking information once it is on its way. We offer free shipping within Germany.

I have a problem with the shipment – who can I contact?

Feel free to contact us anytime via the contact form or by email at info@pawsan.de – we’ll be happy to help you right away.

I received a damaged or incomplete package.

We are very sorry! We will send you a replacement right away. Ideally, please send us a photo so we can review the issue internally. Our PAWSAN team is here to help at info@pawsan.de and will ensure that you and your furry friend receive your intact product as quickly as possible.

I have received a pickup notification – what do I need to do?

Please pick up the package from the specified branch within 7–8 days. Bring your ID with you. After that, the package will automatically be returned to us.

Returns / Money-back guarantee

Not happy with your product? That’s a shame, of course—but it’s no problem.

Thanks to our 30-day money-back guarantee, you can get a full refund within 30 days of purchase. Simply send a quick email to info@pawsan.de and get the product ready for return shipping. Our team will guide you through the process and ensure the refund is handled quickly and easily.